FAQ

 

All your products come from China?

No, all shipping it’s made only from Switzerland.

Can I order and pick up the product from your office?

We apologize for any inconvenience, but we do not offer this service.

How long does processing and shipping take?

Processing takes between 1 to 3 days.  All shipping it’s FREE (international as well), via air freight with insurance. We use DHL or FedEx Express from Switzerland. Delivery is usually between 2 to 5 business days. However, delivery time can be longer, due to logistics or customs events that are out of our control.

About warranty?

We are offering 6 moths full warranty to all our products. However, we offer the possibility of warranty extension after original purchase. There are no repair costs for any units under warranty. 

Are the machines brand new?

All units are brand new and factory sealed in the box.

Do you accept returns or refund requests?

Yes, we do in the first 30 days from receiving the machine. Buyer will be responsible for paying for the shipping & handling. 5% processing fee will be deducted from the original price. For example: $16000 worth of Bitcoin, you will receive back in your wallet $15200. This is an industry standard and we are not flexible.

Custom/Duty/Import Tax and VAT (sales tax).

Prices include sales tax (VAT). Duties are covered within our quoted price, and Bestminers.io handles all logistics.

Payment types?

As a company that sells crypto mining machines, we encourage customers to use crypto payment. For each order, a new generated Bitcoin payment address with the exact amount will be created. PayPal/Cash/Bank/Card or any other types of payments are not accepted.

Do I receive an invoice?

Yes, you will receive an invoice via email. The invoice can be also viewed from your account 24/7.

Can I pay my own VAT?

Yes, you can. If your business is in Europe and you have a VAT business number. Please contact us, before payment with your VAT number and company information. We will deduct the VAT and update the invoice, before payment it’s made.

I would like to purchase a high number of machines, do I get a discount?

Yes, you will definitely get a discount. Please contact us with your request and we will work with you. 

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